Southern Water Customer Service Advisor

Sheraton Hotels & Resorts; Rotherham; On-site; GBP 24,000; Full time

Benefits offered by this job

22 days holiday

Paid volunteer day

Company-matched pension

Life assurance

Paid maternity, adoption and shared parental leave

Job summary

A service provider in the UK is seeking a Customer Service Advisor to support inbound calls and handle high-priority enquiries. The ideal candidate will demonstrate confidence, effective communication, and empathy in a customer service environment. This role offers a competitive salary of £24,043 and involves hybrid working, allowing for 2 days on-site in Rotherham and 3 days at home. The position is full-time with a commitment to providing an inclusive work culture.

Qualifications

• Must have a quiet space to work from home with a strong Wi-Fi connection.
• Adaptable to different situations while maintaining emotional stability.

Responsibilities

• Support inbound calls and handle emergency enquiries.
• Deliver exceptional service making customers feel valued.
• Create a positive experience for both customer and client.

Skills

Confidence and clear effective communication

Ability to learn new skills quickly

Good attention to detail

Empathy and patience

Experience in a customer service environment

Job description

Southern Water Customer Service Advisor

Capita, Rotherham, England, United Kingdom

Salary: £24,043 per annum

Location: Hybrid working from our Dearne Valley (Rotherham) site – 2 days in the office and 3 days at home.

Contract: Permanent

Hours: Full-Time – 37.5 hours per week

Shift pattern: Working shifts between the hours of 7am - 11pm Monday to Friday and 7am to 10:30pm Saturday & Sunday, including Bank Holidays.

Training: 4 weeks training – Monday to Friday 9am to 5:30pm, on site.

Start date: Wednesday, 11th Feb 2026.

What you’ll be doing

• Supporting inbound calls.
• Taking ownership of each call, delivering a service that makes Southern Water customers feel valued and supported.
• Handling calls from customers regarding high priority/emergency enquiries such as no water, pressure drops, discoloured water or flooding.
• Providing empathy and remaining calm under pressure for vulnerable or distressed customers.
• Creating a positive experience for both customer and client.

Who we are looking for

• Confidence and clear effective communication.
• Ability to learn new skills quickly, including adopting new processes and technology.
• Thinking on your feet and adapting to different situations while maintaining emotional stability.
• Good listener, empathetic, patient and adaptable to different callers.
• Good attention to detail and focus on delivering exceptional work.
• Ideally, experience in a customer service environment.
• A quiet space to work at home with a strong Wi‑Fi connection.

What’s in it for you

• A competitive salary of £24,043 per annum.
• 22 days holiday.
• Opportunity to take a paid volunteer day out of the office.
• Company‑matched pension, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, two weeks paternity pay, and more.
• Voluntary benefits: discounts on retail and socialising, health & wellbeing, travel, technology.
• Access to Employee Network Groups for diversity and inclusion.

What will happen next

• Choose ‘apply’ to submit a short application and provide contact number and email.
• The team will then reach out to discuss the role further.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and provide an inclusive, barrier‑free recruitment process. If you need the job description or application form in an alternative format (e.g., large print or audio) or need support, email [e-mail].

Access to Work can help candidates with a physical or mental health condition or disability. For support including communication, apply at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

For more information about equal opportunities and process adjustments, visit the Capita Careers website.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• IT Services and IT Consulting