Customer Service Sales Advisor

Kingspan Water & Energy; Portadown; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Pension plans

Life assurance

Discounted gym memberships

Cycle to Work Scheme

Referral bonuses

Job summary

Kingspan Water & Energy is hiring a Customer Service Sales Advisor to deliver outstanding service to new and existing customers by phone and email, while driving contract renewals and new opportunities.

You will work in a hybrid setup with training followed by 3 days in the office and 2 days at home, contributing to a collaborative team focused on growth and customer satisfaction across Kingspan’s sustainable water and energy products.

Qualifications

• Five GCSEs including English and Maths.
• 1–2 years’ experience preferred, training provided.
• Call centre experience desirable and KPI-driven.
• Strong communication and listening skills are essential.
• Excellent organizational and planning abilities; detail-oriented.
• Able to work independently and as part of a team; thrives under pressure.

Responsibilities

• Handle inbound queries from existing customers via phone and email with prompt solutions.
• Resolve customer issues to achieve satisfaction within agreed timelines.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain high accuracy in order processing, including credit card transactions.
• Retain contract customers and develop strategies for lasting relationships.
• Meet and exceed KPIs set by the Service Manager.
• Identify new business opportunities and maintain a healthy sales pipeline.
• Record sales activities to monitor performance and progress.
• Maintain in-depth knowledge of Kingspan's products and services and share with customers.

Skills

Communication skills

Listening skills

Organizational skills

Teamwork

Under pressure

IT proficiency

Independent work

Education

Five GCSEs (English & Maths)

Tools

IT systems

Job description

We are seeking Customer Service Sales Advisor to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.

At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.

Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.

Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities in 80+ countries for personal and professional advancement.
• Hybrid: 3 days a week in the office and 2 at home after training period
• Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Key Responsibilities:

• Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
• Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain high accuracy in order processing, including managing credit card transactions.
• Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
• Achieve Key Performance Indicators (KPIs) set by the Service Manager.
• Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
• Track and record sales activities to monitor performance.
• Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
• Provide exceptional, professional service to both internal and external customers.
• Build and nurture strong relationships with key stakeholders, including field engineers.
• Ensure compliance with company procedures and legal requirements.

What we are looking for:

• Five GCSEs (or equivalent), including English and Maths.
• Ideally 1-2 years' experience - training provided
• Call Centre experience desirable
• Proven ability to meet and exceed KPIs.
• Strong communication skills (both verbal and written).
• Excellent listening skills with the ability to manage information accurately and efficiently.
• Exceptional organizational and planning abilities.
• A positive, confident, and determined approach to work.
• Ability to work independently and as part of a team.
• Ability to work under pressure and manage multiple demands.
• Proficient in IT and computer systems.

Kingspan is an Equal Opportunities Employer

We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.