Hybrid Customer Service & Sales Advisor

Hollybank Trustees Ltd; Newry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Hybrid work model

Mentorship

Team culture

Health & Wellness benefits

Financial security

Employee perks

Job summary

Kingspan Water & Energy in Newry, UK, seeks a Customer Service Sales Advisor to deliver outstanding service to new and existing customers via phone and email. You will help secure contract renewals and drive new business opportunities within the Kingspan group, with a strong emphasis on KPIs and customer satisfaction.

The role is hybrid, offering 3 days in the office and 2 at home after training, with growth opportunities across local and global teams and a comprehensive benefits package.

Qualifications

• Five GCSEs including English and Maths.
• Proven ability to meet and exceed KPIs.
• Strong communication and listening skills.

Responsibilities

• Handle inbound queries from existing customers via phone and email, providing prompt and effective solutions.
• Log site visits and coordinate part orders and deliveries.
• Prepare and present accurate quotes to customers.
• Maintain order processing accuracy, including credit card transactions.
• Retain commercial contract customers and develop relationships.
• Achieve KPIs set by the Service Manager.
• Develop new business opportunities and sales pipeline.
• Track and record sales activities to monitor performance.
• Maintain in-depth knowledge of Kingspan’s products and services.

Skills

Strong communication

Active listening

Organizational skills

Planning abilities

Teamwork

IT proficiency

Pressure handling

Meet KPIs

Sales pipeline

Customer service

Education

Five GCSEs (incl. English & Maths)

Tools

IT systems

Job description

Kingspan Water & Energy in Newry, UK, seeks a Customer Service Sales Advisor to deliver outstanding service to new and existing customers via phone and email. You will help secure contract renewals and drive new business opportunities within the Kingspan group, with a strong emphasis on KPIs and customer satisfaction.

The role is hybrid, offering 3 days in the office and 2 at home after training, with growth opportunities across local and global teams and a comprehensive benefits package.