Hybrid Customer Service Executive — Bedford

Job Advert; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

OA Group is seeking a Customer Service Executive in Bedford on a hybrid, full-time basis. Salary ranges from £28,000 to £30,000 depending on experience.

The role handles telephone, email and website enquiries, processes orders accurately and provides a professional, customer-focused service. Key duties include first-point contact handling, responding to emails, data input, and collaborating with colleagues to ensure a coordinated service.

Qualifications

• 1–2 years in an office-based customer service role.
• Excellent communication and interpersonal skills.
• Professional, organised and accurate.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Act as first point of contact for telephone-based enquiries.
• Respond to emails and website enquiries promptly.
• Process and input customer orders accurately.
• Maintain professional, customer-focused service with internal and external customers.
• Collaborate with colleagues to ensure consistent service.
• Monitor mailboxes and clear enquiries as required.
• Support administration duties to assist the Customer Service team.
• Maintain high accuracy in a fast-paced setting.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

OA Group is seeking a Customer Service Executive in Bedford on a hybrid, full-time basis. Salary ranges from £28,000 to £30,000 depending on experience.

The role handles telephone, email and website enquiries, processes orders accurately and provides a professional, customer-focused service. Key duties include first-point contact handling, responding to emails, data input, and collaborating with colleagues to ensure a coordinated service.