Customer Service Executive — Hybrid, Fast-Paced Support

KCGroup; Tamworth; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hybrid work after training

On-site training

Job summary

KCGroup is seeking a Customer Service Executive to join a busy team supporting a world-renowned Organisation near the Tamworth area. Hours are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home after initial training. Immediate start available.

You will be the first point of contact for members across multiple channels, delivering a high standard of service while managing bookings, queries and follow-ups in a fast-paced environment.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Strong communication skills, both written and verbal.
• Ability to manage a high volume of enquiries and prioritise effectively
• Confident handling complaints and problem-solving
• Team player with a proactive and flexible approach
• Interest in sport or working in a member-focused environment is advantageous

Responsibilities

• Respond to inbound member enquiries via email and other channels
• Handle requests, issues, and complaints in a timely and professional manner
• Liaise with internal teams to resolve queries and provide updates
• Support booking enquiries and forward quotes where appropriate
• Maintain accurate records of interactions and follow-ups
• Deliver a high level of customer service in a fast-paced environment

Skills

Customer service experience

Communication skills

Problem solving

Team player

Job description

KCGroup is seeking a Customer Service Executive to join a busy team supporting a world-renowned Organisation near the Tamworth area. Hours are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home after initial training. Immediate start available.

You will be the first point of contact for members across multiple channels, delivering a high standard of service while managing bookings, queries and follow-ups in a fast-paced environment.