Customer Success Executive - Hybrid, Growth & Onboarding

NMS Recruit Ltd; Pentre Maelor; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Salary £26,000

Pension match up to 7%

Private medical after probation

30 days including bank holidays (pro‑r

Job summary

NMS Recruit Ltd in Wales is seeking a Customer Service Executive to join a growing team after a recent expansion. You will support business customers, answer queries, and help them get the best from our products and services.

In this permanent role you will be the first point of contact for business customers, support sales and onboarding, re-engage dormant accounts, build strong relationships, promote products, and resolve issues quickly and professionally.

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Positive, proactive, and customer-focused.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding.
• Re-engage dormant accounts.
• Build strong customer relationships.
• Promote suitable products and services.
• Resolve customer issues quickly and professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

NMS Recruit Ltd in Wales is seeking a Customer Service Executive to join a growing team after a recent expansion. You will support business customers, answer queries, and help them get the best from our products and services.

In this permanent role you will be the first point of contact for business customers, support sales and onboarding, re-engage dormant accounts, build strong relationships, promote products, and resolve issues quickly and professionally.