Proactive Customer Services Adviser - Housing & Asset Support

Cynon Taf Community Housing Group; Abercynon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Cynon Taf Community Housing Group is seeking a proactive Customer Services Adviser to provide a welcoming, knowledgeable first point of contact for tenants and customers.

The role focuses on delivering services efficiently, handling enquiries, supporting Housing Management and Asset Management, and using data and feedback to drive continuous improvements while upholding health and safety and equality standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to use data and feedback to drive improvements.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Deliver services efficiently, focus on value for money.
• Provide excellent customer service and responsiveness to needs.
• Support Housing Management and Asset Management delivery and meet performance targets.
• Promote health and safety, safeguarding, and organisational policies.
• Represent the organisation positively and uphold its values.

Job description

Cynon Taf Community Housing Group is seeking a proactive Customer Services Adviser to provide a welcoming, knowledgeable first point of contact for tenants and customers.

The role focuses on delivering services efficiently, handling enquiries, supporting Housing Management and Asset Management, and using data and feedback to drive continuous improvements while upholding health and safety and equality standards.