Resident Experience Hub Advisor

Newport City Homes; Wales; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Enhanced Annual Leave

SMART Working

Health and Wellbeing

Flexible Benefits

Development

Job summary

Hedyn in Wales is seeking a Customer Experience Hub Advisor to deliver high-quality, customer-centred services to Hedyn residents. You will be the first point of contact, handling enquiries across multiple channels, resolving issues efficiently and maintaining accurate records.

You will work with colleagues to improve customer outcomes, engage with networks and signpost where needed, and provide housing-related advice and payments support as required.

Qualifications

• Experience in delivering customer-focused service across multiple channels.

Responsibilities

• Deliver first-point-of-contact services to residents and customers across all touch points.
• Resolve enquiries and collect customer insight at first contact.
• Engage with local networks to provide and signpost services as appropriate.
• Provide administrative support and maintain accurate records to improve outcomes.

Job description

Hedyn in Wales is seeking a Customer Experience Hub Advisor to deliver high-quality, customer-centred services to Hedyn residents. You will be the first point of contact, handling enquiries across multiple channels, resolving issues efficiently and maintaining accurate records.

You will work with colleagues to improve customer outcomes, engage with networks and signpost where needed, and provide housing-related advice and payments support as required.