Customer Service Assistant

Beacon Cymru Group; Swansea; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

Beacon Cymru Group in Swansea is seeking Customer Service Assistants to join our friendly Customer Service team. You will be the first point of contact for residents and customers, working collaboratively with Housing services to resolve queries at the first opportunity and deliver a consistent, high-quality service.

The role suits someone who is customer-focused, organised and comfortable in a fast-paced environment, with confidence using digital systems and a motivation to improve how services

Qualifications

• Customer-focused approach with strong communication and interpersonal skills.
• Able to stay organised and manage multiple queries in a fast-paced environment.
• Confident using digital systems and internal tools to resolve queries.

Responsibilities

• Be the first point of contact for residents and customers.
• Collaborate with Housing services to resolve queries at first contact.
• Provide a high-quality, consistent level of service across interactions.

Skills

Customer service

Communication

Organisation

Digital tools

Job description

Do you enjoy helping people and making a real difference at the first point of contact? We’re looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon.

You’ll be the first point of contact for our residents and customers. Working collaboratively with colleagues across Housing services, you’ll aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time.

This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment. You’ll be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.

Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet