Hybrid Customer Service Agent - Phone & Chat

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (1 day in office)

25 days holiday + bank holidays

Pension matching up to 10%

Life insurance (4x base salary)

Discounts on Hastings Direct products

Retailer discounts & cashback

Tech scheme & cycle to work

Refer a friend £500

Onsite restaurant (Harrys)

Job summary

Hastings Direct in the United Kingdom is seeking a Customer Service professional to support customers by phone and digital chat. You will deliver a market‑leading service, handling product changes and policy inquiries across channels, with ongoing training and hybrid working after completion of the 12‑week programme.

The role emphasizes strong communication, attention to detail, and the ability to move between interactions while maintaining a high standard of service.

Qualifications

• Excellent verbal and written communication.
• Ability to move between channels while maintaining quality.
• Accurate and detail‑oriented with good time management.
• Flexible and resilient in a changing environment.

Responsibilities

• Provide support to customers via telephone and digital chat.
• Answer questions about Hastings Direct products and policies.
• Make changes or add products as requested.
• Navigate multiple IT systems while maintaining service standards.

Skills

Verbal communication

Written communication

Multichannel support

Adaptability

Attention to detail

Tools

CRM systems

Chat platforms

Job description

Hastings Direct in the United Kingdom is seeking a Customer Service professional to support customers by phone and digital chat. You will deliver a market‑leading service, handling product changes and policy inquiries across channels, with ongoing training and hybrid working after completion of the 12‑week programme.

The role emphasizes strong communication, attention to detail, and the ability to move between interactions while maintaining a high standard of service.