Hybrid Policy Review Specialist - Multichannel

Hastings Direct; Leicester Forest East; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Pension match up to 10%

Life insurance

Discounts on Hastings Direct products

On-site restaurant/coffee

Brand-new laptop

Refer a friend scheme

Job summary

Hastings Direct in Leicester is seeking a Policy Review Advisor - Multichannel to review policies across phone and digital chat, ensuring accurate information and fair decisions. The role balances customer experience with risk assessment in a busy support environment.

Joining the Leicester office, you’ll work 37.5 hours weekly, with hybrid working and one in-office day per week. Starting salary is £26,230 with a comprehensive benefits package and ongoing training.

Qualifications

• Strong written communication skills; communicate clearly and professionally.
• Strong verbal communication and active listening; ask the right questions.
• Good eye for detail; review information carefully for clarity.
• Comfortable using information to make considered decisions and solve problems.
• Able to lead customer conversations, even when challenging.
• Well organised; prioritise workload and meet deadlines.

Responsibilities

• Review policies where information needs further validation.
• Check customer details and documents carefully and accurately.
• Identify potential misrepresentation and take the right action.
• Make sure customers have appropriate cover based on accurate information.
• Manage your own workload and deliver against agreed targets.
• Provide a fair, clear customer experience while working within policies and regulatory requirements.

Skills

Written communication

Verbal communication

Attention to detail

Decision making

Customer conversation

Organisational skills

IT systems proficiency

Adaptability

Customer focus

Job description

Hastings Direct in Leicester is seeking a Policy Review Advisor - Multichannel to review policies across phone and digital chat, ensuring accurate information and fair decisions. The role balances customer experience with risk assessment in a busy support environment.

Joining the Leicester office, you’ll work 37.5 hours weekly, with hybrid working and one in-office day per week. Starting salary is £26,230 with a comprehensive benefits package and ongoing training.