Multichannel Policy Review Advisor (Hybrid)

Hastings Insurance Services Limited; Bexhill-on-Sea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training

Bonus up to 5% annual discretionary

Hybrid working (1 day in office)

Open plan modern office

Onsite restaurant

Diverse friendly environment

Job summary

Hastings Insurance Services Limited is hiring a Policy Review Advisor - Multichannel in the UK. You will handle customer interactions via phone and digital chat, review policies to validate information, and ensure customers have the right cover at the right price.

The role supports hybrid working with weekly office visits and remote work, starting with a 37.5-hour week, and begins with thorough training in the office. Compensation begins at £26,230 with a comprehensive benefits package.

Qualifications

• Strong written communication and professional tone.
• Active listening and the ability to ask the right questions.
• Excellent attention to detail when reviewing information.
• Ability to use information to make considered decisions.

Responsibilities

• Review policies where information needs validation.
• Check customer details and documents carefully and accurately.
• Identify potential misrepresentation and take appropriate action.
• Ensure customers have appropriate cover based on accurate information.
• Manage workload and meet targets.
• Provide a fair, clear customer experience within policies and regulatory requirements.

Skills

Clear communication

Active listening

Attention to detail

Decision making

Customer focus

Time management

Adaptability

Problem solving

Tools

IT systems

Job description

Hastings Insurance Services Limited is hiring a Policy Review Advisor - Multichannel in the UK. You will handle customer interactions via phone and digital chat, review policies to validate information, and ensure customers have the right cover at the right price.

The role supports hybrid working with weekly office visits and remote work, starting with a 37.5-hour week, and begins with thorough training in the office. Compensation begins at £26,230 with a comprehensive benefits package.