Multichannel Policy Review Specialist (Hybrid)

Hastings Direct; Leicester; Hybrid; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Up to 5% annual discretionary Bonus

Hybrid working

Open plan office

Onsite restaurant

25 days holiday + bank holidays

Pension match up to 10%

Life insurance (4x salary)

Discounts on Hastings Direct products

Tech scheme

Cycle to work

Refer a friend £500

Zusammenfassung

Hastings Direct in Leicester is seeking a Policy Review Advisor – Multichannel to review policies across phone and digital chat, ensuring accurate information and fair customer outcomes. You will balance customer experience with risk checks while handling a mix of channels.

The role offers hybrid working, 37.5 hours per week, training in the office for 8 weeks, and a starting salary of £26,230 with a broad benefits package and opportunities for development.

Qualifikationen

• Strong written communication, clear and professional.
• Strong verbal communication and active listening.
• Attention to detail and careful information review.
• Ability to make considered decisions from information.
• Confidence leading customer conversations, even when challenging.
• Well organized with ability to prioritise and meet deadlines.
• Comfort with multiple IT systems and learning new technology.
• Adaptable to change and new ways of working.
• Strong customer focus across diverse needs.

Aufgaben

• Review policies needing further validation.
• Check customer details and documents carefully and accurately.
• Identify potential misrepresentation and take appropriate action.
• Ensure customers have suitable cover based on accurate information.
• Manage workload and meet targets.
• Provide fair, clear customer experience within policy and regulatory requirements.

Kenntnisse

Written communication

Verbal communication

Attention to detail

Decision making

Customer focus

Time management

Adaptability

IT literacy

Channel management

Jobbeschreibung

Hastings Direct in Leicester is seeking a Policy Review Advisor – Multichannel to review policies across phone and digital chat, ensuring accurate information and fair customer outcomes. You will balance customer experience with risk checks while handling a mix of channels.

The role offers hybrid working, 37.5 hours per week, training in the office for 8 weeks, and a starting salary of £26,230 with a broad benefits package and opportunities for development.