Multichannel Policy Review Advisor (Hybrid)

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus up to 5%

Hybrid working (1 day in office)

Pension match up to 10% of salary

Life insurance (4 x base salary)

Employee discounts

Job summary

Hastings Direct is recruiting a Policy Review Advisor - Multichannel to handle a mix of phone and digital chat interactions. You will review policies, validate customer information and documents, and balance great service with risk controls.

The role offers hybrid working with weekly in-office presence at our Bexhill office, starting around 2027, and a starting salary of £26,230 plus benefits. You will join a team focused on accurate decision making, strong communication, and delivering fair

Qualifications

• Review policies and validate customer information.

Responsibilities

• Review policies and validate information across channels.
• Check customer details and documents carefully.
• Identify potential misrepresentation and take appropriate action.
• Ensure customers have appropriate cover based on accurate information.
• Manage workload and meet targets.
• Provide fair, clear customer experience within policies and regulations.

Skills

Strong written communication

Strong verbal communication

Attention to detail

Problem solving

Lead customer conversations

Organisation

IT systems familiarity

Adaptability

Customer focus

Education

Experience in insurance/customer service

Tools

CRM systems

Job description

Hastings Direct is recruiting a Policy Review Advisor - Multichannel to handle a mix of phone and digital chat interactions. You will review policies, validate customer information and documents, and balance great service with risk controls.

The role offers hybrid working with weekly in-office presence at our Bexhill office, starting around 2027, and a starting salary of £26,230 plus benefits. You will join a team focused on accurate decision making, strong communication, and delivering fair