Hybrid Multichannel Customer Care Specialist

Hastings Direct; Leicester; Híbrido; GBP 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

25 days holiday

Pension match up to 10%

Life insurance

Discounts on Hastings Direct products

Tech scheme

Cycle to work

Refer a friend bonus £500

Descripción de la vacante

Hastings Direct in Leicester is seeking a Customer Service representative to support customers by telephone and digital chat, delivering a market-leading experience across channels. After completing a 12‑week training programme, you will transition to hybrid working and join a permanent team in a busy, customer‑facing environment.

The role requires strong communication, attention to detail, and adaptability as you handle product changes and service requests.

Formación

• Strong verbal and written communication skills.
• Accountability, accuracy and strong attention to detail.
• Flexibility and resilience, especially when navigating change and continuous improvement.
• Confidence using multiple IT systems while supporting customers.
• Ability to move between different customer interactions and channels while maintaining a high standard of service.

Responsabilidades

• Assist customers via telephone and digital chat to deliver a market-leading experience.
• Answer questions about products and policies and make changes or add products.
• Work across channels to ensure consistent, high-quality service.

Conocimientos

Communication skills

Attention to detail

Flexibility

Resilience

IT systems proficiency

Multichannel support

Descripción del empleo

Hastings Direct in Leicester is seeking a Customer Service representative to support customers by telephone and digital chat, delivering a market-leading experience across channels. After completing a 12‑week training programme, you will transition to hybrid working and join a permanent team in a busy, customer‑facing environment.

The role requires strong communication, attention to detail, and adaptability as you handle product changes and service requests.