Hybrid Inbound Customer Service Advisor

Search; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Search is recruiting a Customer Service Advisor to join their busy contact team based in Rothwell, Leeds (LS10). You will handle telephone enquiries and deliver high standards of service, with hybrid working, full training, and long-term career prospects.

No experience is required—just a good work ethic, positive attitude and strong people skills. The role is full-time (40 hours/week), with a rotating 7am–7pm shift, temporary ongoing with potential to go permanent.

Qualifications

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and accuracy.
• Competent IT skills and confidence using multiple systems.
• Positive, customer-focused approach.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Managing inbound customer calls in a professional and friendly manner.
• Resolving customer queries and providing accurate information.
• Updating customer records and account information on internal systems.
• Escalating complex enquiries where appropriate.
• Meeting individual and team performance targets.
• Delivering a consistently high level of customer service.
• Working collaboratively with colleagues across departments.

Skills

Verbal communication

Written communication

Telephone manner

Organisational skills

Time management

Attention to detail

IT skills

Customer focus

Fast-paced environment

Tools

CRM systems

Job description

Search is recruiting a Customer Service Advisor to join their busy contact team based in Rothwell, Leeds (LS10). You will handle telephone enquiries and deliver high standards of service, with hybrid working, full training, and long-term career prospects.

No experience is required—just a good work ethic, positive attitude and strong people skills. The role is full-time (40 hours/week), with a rotating 7am–7pm shift, temporary ongoing with potential to go permanent.