Hybrid Insurance Customer Advisor

Hastings Direct; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Up to 5% discretionary bonus

On-site restaurant – Harrys

Refer a friend £500

Brand-new Microsoft Surface laptop

25 days holidays + bank holidays

Disability confident inclusive hiring

Job summary

Hastings Direct in Leicester is seeking a customer-focused adviser to join the busy home insurance team. You will handle inbound calls to set up new policies, assist with renewals, and help customers understand their cover.

The role combines telephony with evolving digital channels, with training in-office and a transition to a hybrid work pattern. The position offers full training, a salary starting at £26,230 with a rise to £26,550 after training, and potential progression to £29,500 within

Qualifications

• Ability to deliver quality customer outcomes
• Strong communication with customers and colleagues
• Ability to overcome objections and drive positive resolutions
• Self-motivated with a proactive approach to learning

Responsibilities

• Handle inbound calls to set up/renew policies and answer questions
• Provide expert guidance on home insurance products
• Assist customers with policy changes and renewals
• Explore digital channels as the role evolves while maintaining a high standard of service

Skills

Resilience

Customer-centricity

Communication

Problem-solving

Tools

In-house software systems

Job description

Hastings Direct in Leicester is seeking a customer-focused adviser to join the busy home insurance team. You will handle inbound calls to set up new policies, assist with renewals, and help customers understand their cover.

The role combines telephony with evolving digital channels, with training in-office and a transition to a hybrid work pattern. The position offers full training, a salary starting at £26,230 with a rise to £26,550 after training, and potential progression to £29,500 within