Claims & Customer Support Advocate (Hybrid)

Milton Park; East Hagbourne; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension Scheme

Life assurance cover (4 x basic salary

Birthday off

Holiday trade scheme

Employee Assist Programme (EAP)

Free flu jab

Company Sick Pay

Job summary

Guardsman at Milton Park, Didcot, is seeking a Customer Support Advisor to manage customer claims from start to finish, including ordering parts and keeping customers informed. The role blends admin, communication and decision-making in a dynamic team.

Ideal candidates show strong customer service, great organisational skills, and confidence with Microsoft Office; office-based with flexibility to work from home after the initial training period.

Qualifications

• Strong customer service and communication skills.
• Good organisational and admin abilities.
• Confidence using Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Handle and assess consumer claims within SLAs.
• Communicate updates to customers by phone and email.
• Liaise with manufacturers and retailers to resolve claims.
• Raise purchase orders and update internal reports.
• Manage inbound/outbound calls and emails professionally.
• Resolve customer complaints in line with company policies.

Skills

Customer service

Communication

Organisation

Admin skills

Microsoft Office

Prioritisation

Proactive problem-solving

Education

No specific degree required

Tools

Microsoft Office

Job description

Guardsman at Milton Park, Didcot, is seeking a Customer Support Advisor to manage customer claims from start to finish, including ordering parts and keeping customers informed. The role blends admin, communication and decision-making in a dynamic team.

Ideal candidates show strong customer service, great organisational skills, and confidence with Microsoft Office; office-based with flexibility to work from home after the initial training period.