Hybrid Customer Service Advisor - Elevate Cardholder Experience

Edenred SE; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work environment

Pension scheme – employer 6%

Discretionary bonus scheme

Medical & international travel cover

Life insurance

Wellbeing Employee Assistance Program

Holiday trading scheme

Season ticket loan

Cycle to Work scheme

Employee discounts

Referral bonus scheme

Digital learning platform

Snacks in office

Volunteering programme

Social events

Job summary

Edenred Payment Solutions in Swindon, hybrid role, is seeking a Customer Services Advisor to assist cardholders and clients with clear, friendly support across phone and email.

You will investigate issues following internal processes, maintain compliant records and collaborate with Operations, Compliance and Product teams to improve service. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication skills with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Comfortable using systems and following structured processes.
• Calm, empathetic and solutions-driven mindset.
• Positive attitude and strong team ethic.

Responsibilities

• Handle customer enquiries via phone and email.
• Support cardholders with account access, transactions and product information.
• Investigate and resolve issues following internal processes and regulatory guidelines.
• Record all interactions accurately and maintain compliant documentation.
• Escalate complex cases when required.
• Identify trends and share feedback to improve service.
• Work collaboratively with Operations, Compliance and Product teams.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Problem solving

Team player

Job description

Edenred Payment Solutions in Swindon, hybrid role, is seeking a Customer Services Advisor to assist cardholders and clients with clear, friendly support across phone and email.

You will investigate issues following internal processes, maintain compliant records and collaborate with Operations, Compliance and Product teams to improve service. A customer-focused mindset and strong communication are essential.