Retail Service Delivery Lead - Hybrid UK

Edenred Finland Oy.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Edenred Payment Solutions in London/Swindon hybrid environment is seeking a Service Manager to oversee Retail & Travel programs for our prepaid services. You will be the primary client contact, manage escalations, and work with internal teams to ensure high-quality service delivery.

The role focuses on relationship management, process improvement, and quarterly service reviews, with a strong emphasis on accuracy, revenue targets, and cross-functional collaboration within EPS and Edenred Group.

Qualifications

• Retail industry knowledge and business development experience are essential.
• Awareness or previous experience with prepaid cards is an advantage.
• Strong communications skills, both written and verbal.
• Strong problem solving and decision-making skills.
• Experience in a corporate client facing role.
• Ability to analyse data; attention to detail is essential.
• Strong working knowledge of MS Office.
• Strong understanding of process improvements.

Responsibilities

• Act as the primary point of contact for all client queries and escalations.
• Maintain understanding of each client’s business, objectives, and needs.
• Liaise with internal teams to resolve operational issues quickly.
• Drive process improvement and efficiency internally and with the client.
• Develop and maintain documentation for all client programs.
• Lead on commercials within Change Requests to ensure revenue targets are met.
• Ensure customer satisfaction activity aligns with business objectives.
• Assist sales with RFPs and client growth opportunities.
• Oversee client onboarding and offboarding processes.

Skills

Retail industry knowledge

Business development experience

Prepaid cards knowledge

Strong communication skills

Problem solving

Corporate client facing

Data analysis

MS Office

Process improvement

Job description

Edenred Payment Solutions in London/Swindon hybrid environment is seeking a Service Manager to oversee Retail & Travel programs for our prepaid services. You will be the primary client contact, manage escalations, and work with internal teams to ensure high-quality service delivery.

The role focuses on relationship management, process improvement, and quarterly service reviews, with a strong emphasis on accuracy, revenue targets, and cross-functional collaboration within EPS and Edenred Group.