Customer Service Advisor — Hybrid, Bonus & Growth Opportunities

Ticket; Swindon; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Hybrid work

Pension scheme

Discretionary bonus

Medical & travel cover

Life insurance

Wellbeing program

Cycle to work

Learning platform

Snacks & refreshments

Volunteer program

Social events

Job summary

Edenred Payment Solutions in Swindon is seeking a Customer Services Advisor to support cardholders and clients via phone and email. You will resolve cases, follow established processes and maintain accurate records in a fast‑paced environment.

The role requires strong communication, attention to detail and a calm, solutions‑driven approach. Hybrid working is offered with 25 days leave and a range of benefits.

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication skills with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Comfortable using systems and following structured processes.
• Calm, empathetic and solutions‑driven mindset.
• Positive attitude and strong team ethic.

Responsibilities

• Handle customer enquiries via phone and email.
• Support cardholders with account access, transactions and product information.
• Investigate and resolve issues following internal processes and regulatory guidelines.
• Record all interactions accurately and maintain compliant documentation.
• Escalate complex cases when required.
• Identify trends and share feedback to improve service.
• Work collaboratively with Operations, Compliance and Product teams.

Skills

Customer service

Strong communication

Problem solving

Detail orientation

Job description

Edenred Payment Solutions in Swindon is seeking a Customer Services Advisor to support cardholders and clients via phone and email. You will resolve cases, follow established processes and maintain accurate records in a fast‑paced environment.

The role requires strong communication, attention to detail and a calm, solutions‑driven approach. Hybrid working is offered with 25 days leave and a range of benefits.