Customer Service Advisor

Ticket; Swindon; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Hybrid work

Pension scheme

Discretionary bonus

Medical & travel cover

Life insurance

Wellbeing program

Cycle to work

Learning platform

Snacks & refreshments

Volunteer program

Social events

Job summary

Edenred Payment Solutions in Swindon is seeking a Customer Services Advisor to support cardholders and clients via phone and email. You will resolve cases, follow established processes and maintain accurate records in a fast‑paced environment.

The role requires strong communication, attention to detail and a calm, solutions‑driven approach. Hybrid working is offered with 25 days leave and a range of benefits.

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication skills with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Comfortable using systems and following structured processes.
• Calm, empathetic and solutions‑driven mindset.
• Positive attitude and strong team ethic.

Responsibilities

• Handle customer enquiries via phone and email.
• Support cardholders with account access, transactions and product information.
• Investigate and resolve issues following internal processes and regulatory guidelines.
• Record all interactions accurately and maintain compliant documentation.
• Escalate complex cases when required.
• Identify trends and share feedback to improve service.
• Work collaboratively with Operations, Compliance and Product teams.

Skills

Customer service

Strong communication

Problem solving

Detail orientation

Job description

Dê um passo à frente e deixe a Edenred surpreender você. Todos os dias, fornecemos soluções inovadoras para melhorar a vida de milhões de pessoas, conectando funcionários, empresas e comerciantes em todo o mundo. Sabemos que há centenas de maneiras de você crescer. Conosco, você expandirá suas habilidades em um ambiente multicultural, desafiador e dinâmico. Atreva-se a se juntar à Edenred e prepare-se para prosperar em uma empresa global que lhe oferecerá infinitas oportunidades. A Edenred tem tudo a ver com meritocracia. Você vem como você é e contribui. De fato, o Grupo Edenred reconhece, recruta e desenvolve todos os talentos e singularidades. Temos o compromisso de evitar todas as formas de discriminação e de oferecer a todos os nossos candidatos oportunidades iguais, independentemente de seu gênero e expressão de gênero, deficiência, origem, crença religiosa e orientação sexual ou qualquer outro critério.

Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon – Hybrid

About the Role

Edenred Payment Solutions (EPS) is seeking a motivated and customer‑focused Customer Service Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.

What you will be doing:

• Handle customer enquiries via phone and email
• Support cardholders with account access, transactions and product information
• Investigate and resolve issues following internal processes and regulatory guidelines
• Record all interactions accurately and maintain compliant documentation
• Escalate complex cases when required
• Identify trends and share feedback to improve service
• Work collaboratively with Operations, Compliance and Product teams

What you will bring:

• Experience in customer service, contact center or financial services (preferred)
• Strong communication skills with a friendly, professional approach
• Ability to explain information clearly and confidently
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable using systems and following structured processes
• Calm, empathetic and solutions‑driven mindset
• Positive attitude and strong team ethic

Why Edenred Payment Solutions?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment (min. 3 days per week in the office)
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Medical & international travel cover (leisure and action sports)
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Holiday trading scheme
• Season ticket loan
• Cycle to Work scheme
• Employee discount shopping platform
• Employee referral bonus scheme
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events

Diversity

Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.