Customer Service Advisor

Edenred Finland Oy; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working environment

Pension scheme

Discretionary bonus

Medical & international travel cover

Life insurance

Wellbeing support

Holiday trading scheme

Cycle to Work

Employee discount platform

Digital learning platform

Snacks in office

Job summary

Edenred Payment Solutions in Swindon is seeking a motivated Customer Services Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email.

This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment. We offer hybrid working with 3 days in the office, generous leave, a pension scheme, a discretionary bonus and wellbeing

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication skills with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Calm, empathetic and solutions-driven mindset.
• Positive attitude and strong team ethic.

Responsibilities

• Handle customer enquiries via phone and email
• Support cardholders with account access, transactions and product information
• Investigate and resolve issues following internal processes and regulatory guidelines
• Record all interactions accurately and maintain compliant documentation
• Escalate complex cases when required
• Identify trends and share feedback to improve service
• Work collaboratively with Operations, Compliance and Product teams

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Problem solving

Team player

Systems literacy

Tools

CRM systems

Job description

Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa. Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä. Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.

Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon – Hybrid

About the Role

Edenred Payment Solutions (EPS) is seeking a motivated and customer‑focused Customer Service Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.

What you will be doing:

• Handle customer enquiries via phone and email
• Support cardholders with account access, transactions and product information
• Investigate and resolve issues following internal processes and regulatory guidelines
• Record all interactions accurately and maintain compliant documentation
• Escalate complex cases when required
• Identify trends and share feedback to improve service
• Work collaboratively with Operations, Compliance and Product teams

What you will bring:

• Experience in customer service, contact center or financial services (preferred)
• Strong communication skills with a friendly, professional approach
• Ability to explain information clearly and confidently
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable using systems and following structured processes
• Calm, empathetic and solutions‑driven mindset
• Positive attitude and strong team ethic

Why Edenred Payment Solutions?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment (min. 3 days per week in the office)
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Medical & international travel cover (leisure and action sports)
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Holiday trading scheme
• Season ticket loan
• Cycle to Work scheme
• Employee discount shopping platform
• Employee referral bonus scheme
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events

Diversity

Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

The Edenred State of mind - Olemme erityinen yritys. Etsimme uusia osaajia, ketkä omaksuvat paikkansa Edenredin matkassa samalla innolla ja intensiivisyydellä kuin mekin. Joukkoon liittyvät tuntevat kuuluvansa tänne välittömästi, sillä hekin haluavat kokeilla uusia asioita, jatkuvasti kehittyä, venyttää rajoja, voittaa ja kasvaa. Tarvitsemme vahvistukseksi joukkoomme osaajia, ketkä jakavat kunnianhimomme ja ketkä haluavat näyttää ammatilliset kyntensä, haastavat meitä ja itseään kehittyen edelleen joka päivä. Etsimme heitä, ketkä samaistuvat tähän kuvaukseen ja haluavat "vibe with us"!