Hybrid Payments Customer Service Advisor

Edenred Italia S.r.l.; Swindon; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work environment

Pension scheme

Discretionary bonus

Medical cover and travel insurance

Life insurance

Wellbeing program

Cycle to Work

Employee discounts platform

Digital learning platform

Volunteering program

Social events

Job summary

Edenred Payment Solutions in Swindon is seeking a motivated and customer‑focused Customer Services Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email.

This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment. Hybrid working with a minimum of 3 days in the office and a competitive benefits package.

Qualifications

• Experience in customer service, contact center or financial services (preferred)
• Strong communication skills with a friendly, professional approach
• Ability to explain information clearly and confidently
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable using systems and following structured processes
• Calm, empathetic and solutions-driven mindset
• Positive attitude and strong team ethic

Responsibilities

• Handle customer enquiries via phone and email
• Support cardholders with account access, transactions and product information
• Investigate and resolve issues following internal processes and regulatory guidelines
• Record all interactions accurately and maintain compliant documentation
• Escalate complex cases when required
• Identify trends and share feedback to improve service
• Work collaboratively with Operations, Compliance and Product teams

Skills

Customer service

Communication skills

Clear explanations

Organisational skills

Attention to detail

Systems & processes

Calm & empathetic

Team player

Job description

Edenred Payment Solutions in Swindon is seeking a motivated and customer‑focused Customer Services Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email.

This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment. Hybrid working with a minimum of 3 days in the office and a competitive benefits package.