Customer Service Advisor

Edenred SE; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work environment

Pension scheme – employer 6%

Discretionary bonus scheme

Medical & international travel cover

Life insurance

Wellbeing Employee Assistance Program

Holiday trading scheme

Season ticket loan

Cycle to Work scheme

Employee discounts

Referral bonus scheme

Digital learning platform

Snacks in office

Volunteering programme

Social events

Job summary

Edenred Payment Solutions in Swindon, hybrid role, is seeking a Customer Services Advisor to assist cardholders and clients with clear, friendly support across phone and email.

You will investigate issues following internal processes, maintain compliant records and collaborate with Operations, Compliance and Product teams to improve service. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication skills with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Comfortable using systems and following structured processes.
• Calm, empathetic and solutions-driven mindset.
• Positive attitude and strong team ethic.

Responsibilities

• Handle customer enquiries via phone and email.
• Support cardholders with account access, transactions and product information.
• Investigate and resolve issues following internal processes and regulatory guidelines.
• Record all interactions accurately and maintain compliant documentation.
• Escalate complex cases when required.
• Identify trends and share feedback to improve service.
• Work collaboratively with Operations, Compliance and Product teams.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Problem solving

Team player

Job description

Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique. Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

Customer Services Advisor Salary: £25,758.24 per annum + Bonus

Swindon - Hybrid

About the Role

Edenred Payment Solutions (EPS) is seeking a motivated and customer-focused Customer Service Advisor to join our growing team. You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment.

What you will be doing:

• - Handle customer enquiries via phone and email
• - Support cardholders with account access, transactions and product information
• - Investigate and resolve issues following internal processes and regulatory guidelines
• - Record all interactions accurately and maintain compliant documentation
• - Escalate complex cases when required
• - Identify trends and share feedback to improve service
• - Work collaboratively with Operations, Compliance and Product teams

What you will bring:

• - Experience in customer service, contact center or financial services (preferred)
• - Strong communication skills with a friendly, professional approach
• - Ability to explain information clearly and confidently
• - Excellent organisational skills with the ability to manage multiple priorities
• - High attention to detail and accuracy
• - Comfortable using systems and following structured processes
• - Calm, empathetic and solutions-driven mindset
• - Positive attitude and strong team ethic

Why Edenred Payment Solutions?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

• - 25 days annual leave plus Bank Holidays
• - Hybrid working environment (min. 3 days per week in the office)
• - Pension Scheme – employer 6% with minimum employee contribution 3%
• - Discretionary bonus scheme based on company and personal performance
• - Medical & international travel cover (leisure and action sports)
• - Life insurance (4x salary)
• - Wellbeing Employee Assistance Program (extended access to family members)
• - Holiday trading scheme
• - Season ticket loan
• - Cycle to Work scheme
• - Employee discount shopping platform
• - Employee referral bonus scheme
• - Digital learning platform
• - Complimentary fruit and other ‘in office’ snacks & refreshments
• - Volunteering programme
• - Social events

Diversity:

Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

L’état d’esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.