Compassionate Customer Service Rep | Hybrid Role Growth

LV= Life & Pensions; Hedge End; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday & above

Annual bonus

Cycle to work

Pension match 14%

Life product discount

Free on-site parking

Coffee lounge

Tea & coffee facilities

Book-swap scheme

Mental Health support

Job summary

LV= Life and Pensions is seeking a Customer Service Representative to join the Reconnections team on a permanent basis, with a 9-month fixed-term contract option in the Protection Existing Business team. The role combines hybrid work with required presence at the Bournemouth office after an initial training period.

You will handle customer enquiries by phone or email, support policy claims, and provide compassionate service.

Qualifications

• Experience providing outstanding customer service across channels such as phone and email.
• Able to work effectively in a team and support colleagues.
• Demonstrates empathy and caring in interactions with customers.
• Strong communication skills with customers and colleagues.
• Capable of multitasking and managing competing priorities.
• Uses initiative to resolve problems and create solutions for customers.
• Excellent command of language and numerical accuracy; attention to detail.
• Respectful and courteous in all interactions.

Responsibilities

• Provide outstanding customer service via telephone or email.
• Be a team player and collaborate with colleagues.
• Demonstrate compassion and care in all customer interactions.
• Showcase excellent communication to make customers feel valued.
• Multitask efficiently across multiple queries and processes.
• Use initiative to resolve problems and create customer-centric solutions.
• Maintain accuracy in wording and numbers with attention to detail.
• Be respectful and supportive to all new colleagues.

Skills

Customer service

Teamwork

Communication

Multitasking

Problem solving

Attention to detail

Empathy

Professionalism

Job description

LV= Life and Pensions is seeking a Customer Service Representative to join the Reconnections team on a permanent basis, with a 9-month fixed-term contract option in the Protection Existing Business team. The role combines hybrid work with required presence at the Bournemouth office after an initial training period.

You will handle customer enquiries by phone or email, support policy claims, and provide compassionate service.