Compassionate Customer Care Specialist (Hybrid)

LV= Life & Pensions; Corfe Castle; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days holiday

Buy/sell up to 5 days holiday

Annual bonus scheme

Cycle to work

Pension matching 14%

Discount on life products 20%

On-site parking

Coffee lounge

Tea/coffee facilities

Book-swap scheme

Mental health helpline

Job summary

LV= Life and Pensions is hiring a Customer Service Representative for a Permanent Reconnections role and a 9-month Fixed Term Contract in the Protection Existing Business team. The role offers hybrid working with Bournemouth office presence, and training followed by ongoing development.

You will support customers by phone or email, handling claims with care and providing solutions to sensitive situations. The team emphasises gratitude for diverse backgrounds and equal opportunities, with a focus

Qualifications

• Experience delivering outstanding customer service across sectors such as retail, hospitality or health care.
• Able to work well in a team and support colleagues.
• Strong communication skills with a warm, empathetic approach.

Responsibilities

• Maintain contact with customers primarily via telephone or email.
• Handle claims on existing policies with care and compassion.
• Support, respectful, and courteous to all colleagues.
• Demonstrate initiative to solve problems and create solutions that delight customers.
• Be a strong communicator with attention to both words and numbers.
• Provide reliable service and ensure accuracy in all dealings.

Skills

Customer service

Team player

Compassionate

Communication skills

Multi-tasking

Problem solving

Attention to detail

Respectful conduct

Job description

LV= Life and Pensions is hiring a Customer Service Representative for a Permanent Reconnections role and a 9-month Fixed Term Contract in the Protection Existing Business team. The role offers hybrid working with Bournemouth office presence, and training followed by ongoing development.

You will support customers by phone or email, handling claims with care and providing solutions to sensitive situations. The team emphasises gratitude for diverse backgrounds and equal opportunities, with a focus