Compassionate Customer Care Advisor (Hybrid)

LV= Life & Pensions; Worth Matravers; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days' holiday

Cycle to work scheme

Company pension with up to 14% match

Discount on life products

Free on-site parking

Coffee lounge on-site

Tea and coffee facilities

Book-swap scheme

Employee EAP helpline

Job summary

LV= Life & Pensions is seeking a Customer Service Representative to join the Reconnections and Protection Existing Business teams in a hybrid role at Bournemouth. The role involves handling customer inquiries via phone and email, supporting policy changes, and delivering care during sensitive situations.

Training is provided, with career development opportunities as milestones are reached. The ideal candidate will be friendly, empathetic, and able to multitask while maintaining high standards of

Qualifications

• Experience delivering outstanding customer service in retail, hospitality, or healthcare.
• Team player who works well with others.
• Compassionate and caring with customers.
• Strong communication and ability to make customers feel valued.
• Excellent multitasking and attention to detail.
• Proactive problem-solving and initiative.
• Clear writing and numeric skills.
• Respectful and courteous to colleagues.

Responsibilities

• Provide outstanding customer service to customers over the phone or by email.
• Support customers through reconnection and existing policy scenarios.
• Maintain compassionate and patient communication in challenging conversations.
• Communicate clearly and accurately, ensuring customer satisfaction.
• Collaborate with team members to resolve issues efficiently.
• Log interactions and follow up on commitments.

Skills

Customer service

Team player

Compassionate

Communication skills

multitasker

Initiative

Attention to detail

Respectful

Job description

LV= Life & Pensions is seeking a Customer Service Representative to join the Reconnections and Protection Existing Business teams in a hybrid role at Bournemouth. The role involves handling customer inquiries via phone and email, supporting policy changes, and delivering care during sensitive situations.

Training is provided, with career development opportunities as milestones are reached. The ideal candidate will be friendly, empathetic, and able to multitask while maintaining high standards of