Hybrid Customer Service Advisor – Bath (Temp)

TrueSpeed Communications Ltd; Bath; Hybrid; GBP 36,506,000 - 38,567,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Truespeed in Bath is hiring two temporary Customer Service Advisors to join a fast-paced team. You will handle queries via phone, email, and live chat, aiming to resolve issues on first contact while maintaining a positive customer experience.

The role is full-time and temporary with a three-days-in-office, two-days-from-home hybrid pattern. The target is to deliver excellent support and build lasting customer relationships.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong listening and problem-solving abilities.
• A positive, team-focused attitude with a willingness to learn.
• Good IT skills and confidence using multiple systems.
• Previous customer service experience, ideally in a contact centre or customer-facing environment.

Responsibilities

• Handle customer queries across multiple channels in a friendly, professional, and timely manner.
• Take ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
• Support the resolution of customer complaints, ensuring customers feel listened to, supported, and valued.
• Contact customers to arrange installation appointments, explain the installation process, and answer any questions they may have.
• Keep customer records and internal systems up to date, while sharing knowledge and best practice with colleagues.
• Support the wider team with additional tasks to help deliver a smooth and positive customer journey.

Skills

Communication skills

Listening skills

Problem solving

Teamwork

IT skills

Customer service experience

Tools

CRM systems

Job description

Truespeed in Bath is hiring two temporary Customer Service Advisors to join a fast-paced team. You will handle queries via phone, email, and live chat, aiming to resolve issues on first contact while maintaining a positive customer experience.

The role is full-time and temporary with a three-days-in-office, two-days-from-home hybrid pattern. The target is to deliver excellent support and build lasting customer relationships.