Digital Customer Support Advisor - Hybrid Bath

Freedom Fibre Limited.; Bath; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Free onsite parking

Job summary

Truespeed is seeking a Customer Service Advisor in Bath for a temporary, full-time role. You will handle customer enquiries mainly via email and live chat, ensuring clear, helpful and professional communication.

You’ll own issues from start to finish, building strong relationships with customers. The role requires excellent written communication, strong attention to detail, and the ability to manage multiple enquiries while maintaining a high standard of service.

Qualifications

• Excellent written communication skills, professional, empathetic and clear.
• Strong attention to detail and ability to tailor responses.
• Excellent problem-solving and organisational skills.
• Ability to manage multiple enquiries and prioritise workload.

Responsibilities

• Respond to customer enquiries primarily via email and live chat with friendly, timely responses.
• Take ownership of customer requests and complaints to resolve issues efficiently.
• Provide clear written responses, ensuring customers feel listened to and valued.
• Manage enquiries related to installations, appointments, services and accounts.
• Keep customer records up to date in internal systems.

Skills

Written communication

Attention to detail

Problem solving

Multitasking

Team player

IT skills

Customer service experience

Tools

CRM software

Job description

Truespeed is seeking a Customer Service Advisor in Bath for a temporary, full-time role. You will handle customer enquiries mainly via email and live chat, ensuring clear, helpful and professional communication.

You’ll own issues from start to finish, building strong relationships with customers. The role requires excellent written communication, strong attention to detail, and the ability to manage multiple enquiries while maintaining a high standard of service.