Customer Service Advisor

Truespeed; Bath; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days’ annual leave

Hybrid working

Pension scheme

Life insurance

24/7 online GP access

Career development opportunities

Free onsite parking

Job summary

Truespeed in Bath is seeking a Customer Service Advisor to be the voice of the company across phone, email, social media, and live chat. This permanent, full-time role combines three days in our Bath office with two days working from home, delivering a friendly and proactive service environment.

You will handle customer queries across multiple channels, book installations, and keep records up to date, with a focus on resolving issues on first contact wherever possible.

Qualifications

• Experience in a B2C customer service environment (call centre, retail, or similar).
• Ability to resolve complaints through to resolution on first contact where possible.
• Clear and confident communication, both written and verbal.

Responsibilities

• Handle customer queries across multiple channels in a friendly, timely, and professional manner.
• Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible.
• Support complaint resolution so customers feel listened to, supported, and valued.
• Book installations and explain the process clearly to customers.
• Keep systems and records up to date and share knowledge with colleagues.
• Support the wider team with additional tasks to ensure a smooth customer journey.

Skills

B2C customer service

Complaint resolution

Microsoft Office

Written & verbal communication

Explain technical information

Active listening

Empathy

Adaptability

Proactive attitude

Team spirit

Job description

Bath £26,500 – £28,000 (DOE) Permanent Customer Care

Join Us at Truespeed – Building Better Connections for Rural Communities

Location:

Bath

Salary:

£26,500 – £28,000 (DOE)

Hours:

Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)

Hybrid working pattern:

Three days in our Bath-based office and two days working from home

Benefits:

Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access

About Truespeed

At Truespeed, we’re doing more than just building a broadband network – we’re helping communities across the South West and East Anglia get connected to fast, reliable full-fibre broadband. As a regional alternative network provider, we’re passionate about doing things the right way, putting our customers first and bringing great connectivity to the places that need it most.

The Role

As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.

In This Role, You Will

• Handle customer queries across multiple channels in a friendly, timely, and professional manner
• Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
• Support complaint resolution so customers feel listened to, supported, and valued
• Contact customers to book installations, clearly explain the process, and answer any questions
• Keep systems and records up to date while sharing knowledge with colleagues
• Support the wider team with additional tasks to ensure a smooth and positive customer journey

What We’re Looking For

We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.

You’ll Bring

• Experience in a B2C customer service environment (call centre, retail, or similar)
• Confidence in handling customer complaints through to resolution
• Good working knowledge of Microsoft Office
• Clear and confident communication skills, both written and verbal
• The ability to explain technical or complex information in a simple, customer-friendly way
• Strong listening skills and the ability to understand and respond to customer needs
• Empathy, adaptability, and professionalism when supporting a wide range of customers
• A proactive attitude, willingness to learn, and motivation to deliver excellent service
• A positive, approachable mindset and a strong team spirit

Why Join Truespeed?

At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.

Our Benefits Package Includes

• 25 days’ annual leave plus bank holidays
• Hybrid working
• Pension scheme
• Life insurance
• Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
• Excellent opportunities for career development and progression
• Free onsite parking

Additional Information

• You’ll need to have the right to work in the UK, as we’re unable to offer visa sponsorship for this role
• This role is based in Bath, with three days a week working from our office

No agencies, please.