Hybrid Customer Care Advisor – Housing & Community Support

Curo; Bath; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (3 days office, 2 days‑

Birthday off

26 days annual leave

Pension contribution up to 10%

Employee Assistance Programme

Career development opportunities

Job summary

Curo is seeking a Customer Service Advisor in Bath to be the voice of the organisation, handling a diverse range of enquiries across channels and delivering solutions with empathy.

The role is hybrid: 3 days in the Bath office, 2 days at home, with a focus on resident welfare and community impact. You’ll use multiple systems to support residents, contractors, and the wider public, escalating complex cases as needed.

Qualifications

• Experience in a customer service environment with problem-solving skills.
• Strong communication skills – verbal and written.
• Ability to multitask and manage time effectively.
• Resilience and patience when dealing with challenging situations.
• Computer literacy and ability to learn multiple new systems quickly.
• Ability to remain calm under pressure.

Responsibilities

• Answer inbound calls, WhatsApp messages, texts, emails, and social media enquiries.
• Resolve customer queries at first point of contact wherever possible.
• Use multiple systems to find information and update records.
• Provide advice and guidance on housing-related matters.
• Direct complex queries to appropriate teams.
• Maintain professionalism in a fast-paced environment.

Job description

Curo is seeking a Customer Service Advisor in Bath to be the voice of the organisation, handling a diverse range of enquiries across channels and delivering solutions with empathy.

The role is hybrid: 3 days in the Bath office, 2 days at home, with a focus on resident welfare and community impact. You’ll use multiple systems to support residents, contractors, and the wider public, escalating complex cases as needed.