Hybrid Customer Service Administrator (Orders & Logistics)

Manpower; Gateshead; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

AkzoNobel is seeking a Customer Service Administrator in Felling, offering a hybrid pattern: three days in the office and two days working from home. Hours are Monday to Friday, 7:30am to 3:30pm, totaling 36.25 hours per week, with a pay rate of £14.20 per hour.

You will manage orders to cash, shipping, invoicing, returns, and customer queries, coordinating couriers and freight, logging dispatch paperwork, and supporting sales with administration.

Qualifications

• Customer service experience with a strong customer focus.
• Experience in SAP - beneficial.
• High level of accuracy and attention to detail.
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Orders to Cash Management - process orders, shipping, invoicing, statements, returns/credits and collections.
• Arrange courier shipment orders - Brexit paperwork (shipping invoices).
• Arrange haulier / FedEx bookings from Felling and release Made to Order batches.
• Log dispatch paperwork daily and log freight invoices."
• Manage Daily Priority sheet.
• Handle customer complaints and coordinate with sales managers to resolve.
• Coordinate customer information requests and support sales managers with administration.
• Direct customer queries to technical support.
• General office administration.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

AkzoNobel is seeking a Customer Service Administrator in Felling, offering a hybrid pattern: three days in the office and two days working from home. Hours are Monday to Friday, 7:30am to 3:30pm, totaling 36.25 hours per week, with a pay rate of £14.20 per hour.

You will manage orders to cash, shipping, invoicing, returns, and customer queries, coordinating couriers and freight, logging dispatch paperwork, and supporting sales with administration.