Customer Service Administrator

Manpower; Gateshead; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

AkzoNobel is seeking a Customer Service Administrator in Felling, offering a hybrid pattern: three days in the office and two days working from home. Hours are Monday to Friday, 7:30am to 3:30pm, totaling 36.25 hours per week, with a pay rate of £14.20 per hour.

You will manage orders to cash, shipping, invoicing, returns, and customer queries, coordinating couriers and freight, logging dispatch paperwork, and supporting sales with administration.

Qualifications

• Customer service experience with a strong customer focus.
• Experience in SAP - beneficial.
• High level of accuracy and attention to detail.
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Orders to Cash Management - process orders, shipping, invoicing, statements, returns/credits and collections.
• Arrange courier shipment orders - Brexit paperwork (shipping invoices).
• Arrange haulier / FedEx bookings from Felling and release Made to Order batches.
• Log dispatch paperwork daily and log freight invoices."
• Manage Daily Priority sheet.
• Handle customer complaints and coordinate with sales managers to resolve.
• Coordinate customer information requests and support sales managers with administration.
• Direct customer queries to technical support.
• General office administration.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Do you want to be part of a global leader in paints and coatings?

AkzoNobel, headquartered in Amsterdam, operates in over 150 countries and employs around 35,000 people worldwide. We specialise in decorative paints and performance coatings, with iconic brands like Dulux, Sikkens, and International. Committed to sustainability and innovation through our Planet Possible strategy, we're shaping a greener future while protecting and beautifying surfaces across the globe.

Job Title: Customer Service Administrator

Location: Felling - 3 days in the office 2-day WFH

Hours: Monday to Friday 7.30am to 3.30pm 36.25 hours a week

Pay: £14.20 per hour

Main Duties

• Orders to Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / FedEx bookings from Felling - releasing all "Made to Order" batches from Felling.
• Log dispatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.
• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.
• General office administration.

Experience & Skilled and Capabilities:

• Customer service experience with a strong customer focus
• Experience in SAP - beneficial
• High level of accuracy and attention to detail
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.

Customer Service Administrator • Gateshead, Tyne and Wear