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Manpower UK; Gateshead; On-site; GBP 19,000 - 21,000; Full time

Job summary

AkzoNobel in Felling is seeking a Customer Service Administrator to manage orders, shipping, invoicing, and daily administrative tasks. The role combines office duties with customer liaison to support the sales team and ensure smooth order fulfilment.

The position offers 36.25 hours weekly with 3 days in the office and 2 days work-from-home, Monday to Friday, 7.30am–3.30pm, paid at £14.20 per hour. Experience in SAP is advantageous and Excel proficiency is required.

Qualifications

• Customer service experience with a strong customer focus.
• Experience in SAP - beneficial.
• High level of accuracy and attention to detail.
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Orders to Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / FedEx bookings from Felling - releasing all "Made to Order" batches from Felling.
• Log dispatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.
• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.
• General office administration.

Skills

Customer service

Attention to detail

Interpersonal skills

Tools

SAP

Job description

Do you want to be part of a global leader in paints and coatings?

AkzoNobel, headquartered in Amsterdam, operates in over 150 countries and employs around 35,000 people worldwide. We specialise in decorative paints and performance coatings, with iconic brands like

International. Committed to sustainability and innovation through our

Planet Possible strategy, we're shaping a greener future while protecting and beautifying surfaces across the globe.

Job Title: Customer Service Administrator

Location: Felling - 3 days in the office 2-day WFH

Hours: Monday to Friday 7.30am to 3.30pm 36.25 hours a week

Pay: £14.20 per hour

Main Duties;

• Orders to Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / FedEx bookings from Felling - releasing all "Made to Order" batches from Felling.
• Log dispatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.
• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.
• General office administration.

Experience & Skilled and Capabilities:

• Customer service experience with a strong customer focus
• Experience in SAP - beneficial
• High level of accuracy and attention to detail
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.