Customer Service Administrator

Manpower UK; Gateshead; Hybrid; GBP 20,000 - 21,000; Full time

Job summary

AkzoNobel, a global paints and coatings leader, seeks a Customer Service Administrator in Gateshead on a temporary contract running to December 2026. The role is based in Felling with 3 days in the office and 2 days working from home, hours 7.30am–3.30pm, 36.25 hours weekly.

Pay ranges £14.20–£15.20 per hour, engaging in orders-to-cash activities and customer support. The successful candidate will demonstrate strong administrative accuracy, confident communication, and solid IT skills, ideally

Qualifications

• Customer service experience with a strong customer focus.
• Experience in SAP is beneficial.
• High level of accuracy and attention to detail.
• Excellent interpersonal skills and ability to enthuse and influence.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Manage orders-to-cash processes including order processing, shipping, invoicing, statements and returns/collections.
• Arrange courier shipment orders and Brexit-related paperwork.
• Coordinate haulier/FedEx bookings and release Made to Order batches.
• Log dispatch paperwork daily and reconcile freight invoices.
• Maintain Daily Priority sheet and assist sales with administration.
• Assist with customer information requests and support sales managers.
• Direct customer queries to technical support and handle general office admin.

Skills

Customer service experience

Attention to detail

Interpersonal skills

Strong administrative skills

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

This Customer Service Administrator role in Gateshead supports AkzoNobel, a worldwide paints and coatings business, on a temporary contract running to December 2026. Based in Felling, the position offers three days on-site and two working from home, Monday to Friday, 7.30am until 3.30pm, totalling 36.25 hours weekly. Pay ranges from £14.20 to £15.20 hourly. Duties centre on orders to cash management, covering order processing, shipping, invoicing, statements, and returns or collections. The successful candidate needs strong administrative accuracy, confident communication, and solid IT abilities, ideally within a customer-facing setting. Suited to someone organised who enjoys supporting clients and resolving queries efficiently.

Do you want to be part of a global leader in paints and coatings£ AkzoNobel, headquartered in Amsterdam, operates in over 150 countries and employs around 35,000 people worldwide. We specialise in decorative paints and performance coatings, with iconic brands like Dulux , Sikkens , and International . Committed to sustainability and innovation through our Planet Possible strategy, we''re shaping a greener future while protecting and beautifying surfaces across the globe.

Job Title: Customer Service Administrator

Location: Felling - 3 days in the office 2-day WFH

Hours: Monday to Friday 7.30am to 3.30pm 36.25 hours a week

Pay : £14.20 per hour

Duration: Dec 2026

Main Duties

• Orders to Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits.
• Arrange courier shipment orders - Brexit Paperwork (Shipping invoices).
• Arrange haulier / FedEx bookings from Felling - releasing all Made to Order batches from Felling.
• Log dispatch paperwork daily and log and check freight invoices.
• Manage Daily Priority sheet.
• Customer Complaints - in conjunction with sales managers ensure that complaint''s charter is updated and managed through to resolve/response to customer.
• Co-ordinate customer information requests and support sales managers with administration support.
• Direct customer queries to technical support.
• General office administration.

Experience andamp; Skilled and Capabilities

• Customer service experience with a strong customer focus
• Experience in SAP - beneficial
• High level of accuracy and attention to detail
• Excellent interpersonal skills, able to enthuse and influence.
• Proficient in Microsoft Word and Excel.