Store Support & Operations Coordinator

Akzonobel; Altrincham; On-site; GBP 21,000 - 30,000; Full time

Job summary

AkzoNobel is recruiting a proactive Support Co-ordinator - Stores to join our Customer Operations team across UK stores. You’ll own store enquiries from initiation to resolution, ensuring SLAs are met and communication remains clear.

You’ll work with Stores, Sales and Support Centre to resolve issues and drive improvements. The role suits a customer-focused problem-solver with strong communication, problem-solving and analytical skills, proficient in MS Office and CRM systems, able to manage

Qualifications

• Previous experience in customer service, support, retail or operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to build relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• High attention to detail with accuracy.
• Proficient in MS Office and customer management systems.

Responsibilities

• Own store enquiries from initiation through to resolution within SLA.
• Escalate issues to appropriate teams and track progress to completion.
• Build relationships with Stores, Sales and Support Centre functions.
• Maintain knowledge base with accurate information.
• Provide guidance on systems, processes and store procedures.
• Keep Case Management records accurate and up to date.
• Contribute to root cause analysis and continuous improvement.
• Analyse customer feedback and operational data to inform decisions.
• Uphold AkzoNobel service standards and ways of working.

Skills

Customer service

Communication

Problem-solving

Analytical thinking

Relationship-building

Attention to detail

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

AkzoNobel is recruiting a proactive Support Co-ordinator - Stores to join our Customer Operations team across UK stores. You’ll own store enquiries from initiation to resolution, ensuring SLAs are met and communication remains clear.

You’ll work with Stores, Sales and Support Centre to resolve issues and drive improvements. The role suits a customer-focused problem-solver with strong communication, problem-solving and analytical skills, proficient in MS Office and CRM systems, able to manage