Hybrid Customer Service Administrator — 12-Month FTC

Think Specialist Recruitment; Watford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Enhanced pension (up to 15% employer)

Discretionary bonus

Job summary

Think Specialist Recruitment are currently supporting a Watford-based client with a Customer Service Administrator role on a 12-month fixed-term contract. The position offers hybrid working, with attendance at the Watford office for training and 2-3 days per week thereafter.

The role focuses on delivering high-quality customer service, understanding customer needs, and managing inquiries and correspondence.

Qualifications

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Responsibilities

• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Taking time to understand individual customer needs
• Responding to incoming emails
• Working well as part of a team
• Building relationships internally and externally
• Calling back customers with required information where necessary
• Strong communication skills on all levels

Skills

Customer service

Administration

Communication skills

Team player

Office environment

Job description

Think Specialist Recruitment are currently supporting a Watford-based client with a Customer Service Administrator role on a 12-month fixed-term contract. The position offers hybrid working, with attendance at the Watford office for training and 2-3 days per week thereafter.

The role focuses on delivering high-quality customer service, understanding customer needs, and managing inquiries and correspondence.