Hybrid Customer Service & Admin Specialist

Catering; Westbury; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Job summary

C Catering is seeking a Customer Service Administrator in Westbury to join a busy team. This role blends customer contact with essential administrative support to ensure satisfaction and accurate documentation.

The position offers hybrid working with three days in the office and two days from home, plus regular client reporting and coordination with the commercial team. You will respond to calls and emails, manage returns, and update client records.

Qualifications

• Previous customer service or administrative experience.
• Strong communication and organisational skills.
• Good IT skills, including Microsoft Excel.
• High attention to detail.
• Able to manage multiple tasks and prioritise workload.

Responsibilities

• Answering incoming calls and responding to customer emails.
• Logging and managing customer returns.
• Producing regular client reports.
• Managing shipping exceptions and updating customers.
• Updating client information and documentation.
• Taking notes during internal meetings.
• Providing general admin support to the commercial team.

Skills

Customer service

Administrative skills

Communication

Organisational skills

Microsoft Excel

Tools

Microsoft Excel

Job description

C Catering is seeking a Customer Service Administrator in Westbury to join a busy team. This role blends customer contact with essential administrative support to ensure satisfaction and accurate documentation.

The position offers hybrid working with three days in the office and two days from home, plus regular client reporting and coordination with the commercial team. You will respond to calls and emails, manage returns, and update client records.