Senior Customer Service & Admin Specialist

Catering; Dordon CP; On-site; GBP 25,000 - 31,000; Full time

Job summary

Catering is seeking an experienced Customer Advisor with senior administrative skills for a permanent, on-site role in Dordon (Tamworth area). The role focuses on excellent customer service, accurate administration, and proactive reporting within a fast-paced team.

You will handle complaints, maintain customer relationships, and support various projects while working both in a team and independently. The ideal candidate demonstrates attention to detail, strong organisational abilities, and IT

Qualifications

• High levels of accuracy and attention to detail.
• IT literacy and methodical approach to work.
• Able to work in a team or on own initiative in a dynamic environment.

Responsibilities

• Provide high-level internal support/communication to allocated sectors.
• Deliver strong customer service and proactive administration & reporting.
• Manage customer satisfaction and risk by handling complaints/discrepancies.

Skills

Customer service

Attention to detail

IT literacy

Organisational skills

Communication

Job description

Catering is seeking an experienced Customer Advisor with senior administrative skills for a permanent, on-site role in Dordon (Tamworth area). The role focuses on excellent customer service, accurate administration, and proactive reporting within a fast-paced team.

You will handle complaints, maintain customer relationships, and support various projects while working both in a team and independently. The ideal candidate demonstrates attention to detail, strong organisational abilities, and IT