Hybrid Customer Service Pro — Local Area Support

Schools’ Choice; Lowestoft; Hybrid; GBP 28,000 - 33,000; Part time

Job summary

East Suffolk Council is seeking a temporary Customer Service Advisor to join the busy Customer Services Administration and Training Team. The role is primarily remote, with local area knowledge required to collect and return equipment.

You will manage inboxes, respond to enquiries within SLAs, log cases in the CRM, and support garden waste and other council services. The 6-week PAYE assignment has potential extension, and hybrid arrangements may apply.

Qualifications

• Experience in a customer contact centre environment.
• Excellent verbal and written communication skills.
• Strong IT skills including Microsoft 365 and Teams.
• GCSE/O Level English and Maths or equivalent.

Responsibilities

• Manage and administer Customer Services mailboxes daily.
• Respond to enquiries accurately within SLAs.
• Log customer enquiries in the Service CRM system.
• Allocate cases to relevant service teams.
• Chase and resolve outstanding enquiries as required.
• Signpost customers to self-service council options.
• Assist with garden waste administration and enquiries.

Skills

Communication skills

IT skills

Typing/keyboard skills

Education

GCSE/O Level English and Maths

Tools

Microsoft 365

Microsoft Teams

Job description

East Suffolk Council is seeking a temporary Customer Service Advisor to join the busy Customer Services Administration and Training Team. The role is primarily remote, with local area knowledge required to collect and return equipment.

You will manage inboxes, respond to enquiries within SLAs, log cases in the CRM, and support garden waste and other council services. The 6-week PAYE assignment has potential extension, and hybrid arrangements may apply.