Hybrid Customer Success Associate – Glasgow

Marsh McLennan; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive culture

Access to benefits

Job summary

A leading global firm is seeking a talented individual to join their Customer Success team in Glasgow. This hybrid role involves handling customer enquiries across various channels, managing a portfolio of clients, and maintaining up-to-date records. The ideal candidate should have experience in a support role, excellent communication skills, and a strong focus on delivering exceptional customer service. The position offers professional development opportunities and a vibrant, inclusive culture.

Qualifications

• Demonstrable experience in a support/customer service role.
• Ability to manage multiple cases simultaneously.
• Strong focus on delivering a first-class customer experience.

Responsibilities

• Handle customer enquiries via telephone, email, and web chat.
• Manage a portfolio of clients for client launches.
• Maintain accurate records in accordance with standards.

Skills

Multitasking

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Analytical skills

MS Excel knowledge

Job description

A leading global firm is seeking a talented individual to join their Customer Success team in Glasgow. This hybrid role involves handling customer enquiries across various channels, managing a portfolio of clients, and maintaining up-to-date records. The ideal candidate should have experience in a support role, excellent communication skills, and a strong focus on delivering exceptional customer service. The position offers professional development opportunities and a vibrant, inclusive culture.