Hybrid Customer Loyalty Advisor — Growth & Flexibility

Admiral Group Plc; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Hybrid role

33 days holiday

Performance incentives

Share save scheme

Job summary

Admiral Group in Cardiff is looking for a Customer Advisor to join our Customer Loyalty team and deliver exceptional service over calls. You will help customers with renewals, cover options, and general queries while following regulatory standards.

Training and tools will be provided to build confidence and expertise. The role offers a base salary around £26,300 with the option to earn monthly incentives, and a flexible, hybrid working setup that balances office and home work.

Qualifications

• Excellent customer service and communication abilities.
• Ability to stay composed and helpful under pressure.
• Strong teamwork and collaboration skills.
• Resilience in handling challenging calls and scenarios.
• Keen to learn and develop within the role.

Responsibilities

• Handle customer calls and provide superb service.
• Follow compliance standards for a regulated insurer.
• Assist customers with renewals and coverage questions.
• Work with the team to achieve service targets.
• Participate in training and development programs.

Skills

Customer service

Communication skills

Team player

Resilience

Willingness to learn

Target driven

Job description

Admiral Group in Cardiff is looking for a Customer Advisor to join our Customer Loyalty team and deliver exceptional service over calls. You will help customers with renewals, cover options, and general queries while following regulatory standards.

Training and tools will be provided to build confidence and expertise. The role offers a base salary around £26,300 with the option to earn monthly incentives, and a flexible, hybrid working setup that balances office and home work.