Customer Advisor

Admiral; Swansea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Share scheme

Annual leave up to 38 days

Hybrid work

Job summary

Admiral in Swansea is looking for Customer Advisors to join our lively Customer Loyalty team. You will chat with customers over the phone daily, delivering exceptional service and helping with renewals, coverages and general queries. Training and tools are provided to build confidence and performance.

We value a flexible, supportive environment with hybrid work between home and office. The base salary is £26,300 per year, with monthly incentives and a comprehensive benefits package designed to

Qualifications

• Passion for delivering great service to customers
• Strong communication skills and clear, friendly telephone manner
• Ability to work well in a team and collaborate across departments
• Motivation, drive to meet targets, and a proactive approach to tasks
• Willingness to learn and develop new skills on the job
• Resilience to stay composed during challenging calls and inquiries

Responsibilities

• Handle calls from current customers, assist with renewals and coverages
• Provide exceptional service and resolve general queries
• Follow compliance standards as a regulated insurer, with training provided

Skills

Customer service

Strong communication

Team player

Resilience

Motivated & driven

Learning & development

Job description

Ready to take your next step? Join a multi-award-winning company where you'll be truly valued.

We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like!

We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.

This is Admiral. This is Where You Can.

We're on the hunt for Customer Advisors to join our lively and dynamic Customer Loyalty team!

So, what does a Customer Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service. Since we're a regulated company, you'll also follow some compliance standards. Don't worry if you’re new to insurance, we’ll equip you with all the training and tools to make you confident in delivering great service quickly!

If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home.

Our Customer Loyalty Department

As a Customer Advisor, you’ll mainly handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here.

We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there’s also the chance to earn monthly incentives.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

This role could be for you if…

• You’re passionate about providing great service to our customers
• You’ve got strong communication skills
• You enjoy being a team player
• You’re motivated and target driven
• You’re eager to learn & develop
• You can show resilience - even when calls get challenging

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.