Hybrid Customer Advisor — Grow, Learn & Earn in Insurance

Admiral Group; Swansea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free shares scheme

Wellbeing support

Hybrid working between home and office

33 days holiday (incl. bank holidays)

Job summary

Admiral Group in the United Kingdom is seeking a Customer Advisor to join the Customer Loyalty team. You will handle calls from existing customers, help secure the best renewal prices, add cover where needed, and resolve queries.

The role offers hybrid working between home and office, with a base salary and monthly incentives, plus generous holiday and wellbeing benefits. Training is provided, and progression opportunities are available.

Qualifications

• You’re passionate about providing great service to our customers.
• You’ve got strong communication skills.
• You enjoy being a team player.
• You’re motivated and target driven.
• You’re eager to learn & develop.
• You can show resilience - even when calls get challenging.

Responsibilities

• You’ll mainly handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries.
• You’ll chat with customers over the phone each day, ensuring they receive exceptional service and adhering to compliance standards.

Skills

Customer service

Communication

Teamwork

Resilience

Target driven

Learning mindset

Job description

Admiral Group in the United Kingdom is seeking a Customer Advisor to join the Customer Loyalty team. You will handle calls from existing customers, help secure the best renewal prices, add cover where needed, and resolve queries.

The role offers hybrid working between home and office, with a base salary and monthly incentives, plus generous holiday and wellbeing benefits. Training is provided, and progression opportunities are available.