Inbound Customer Experience Advisor (Cardiff, Hybrid)

Legalandgeneral; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Pension contribution

Life assurance

Healthcare Plan (permanent employees)

At least 25 days holiday

Option to buy/sell holiday

Discounts

Electric car scheme

Sustainable offices

Job summary

Legal & General is seeking a Customer Experience Representative to support our existing customers in Cardiff. The role is full-time and hybrid, focusing on inbound calls with no sales responsibilities. You will understand customer needs, provide accurate information, and own queries to resolve them.

You will record information across systems, adhere to regulatory requirements, and contribute to a positive customer journey through collaborative teamwork.

Qualifications

• Commitment to providing a positive customer experience.
• Clear and confident verbal communication skills.
• Strong listening skills and the ability to adapt to different customers.

Responsibilities

• Handling inbound customer calls in a friendly, professional and confident way
• Listening to customers and understanding their individual needs
• Providing accurate information and working towards positive customer outcomes
• Taking ownership of queries and working with colleagues to resolve them
• Recording customer information accurately across relevant systems
• Following internal processes and applicable customer and regulatory requirements
• Identifying and responding appropriately to complaints or customer concerns
• Sharing feedback and ideas that could improve the customer journey

Skills

Customer service

Active listening

Clear communication

Attention to detail

System navigation

Organisation

Process adherence

Collaborative working

Job description

Legal & General is seeking a Customer Experience Representative to support our existing customers in Cardiff. The role is full-time and hybrid, focusing on inbound calls with no sales responsibilities. You will understand customer needs, provide accurate information, and own queries to resolve them.

You will record information across systems, adhere to regulatory requirements, and contribute to a positive customer journey through collaborative teamwork.