Customer Advisor

Admiral Group Plc; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Hybrid role

33 days holiday

Performance incentives

Share save scheme

Job summary

Admiral Group in Cardiff is looking for a Customer Advisor to join our Customer Loyalty team and deliver exceptional service over calls. You will help customers with renewals, cover options, and general queries while following regulatory standards.

Training and tools will be provided to build confidence and expertise. The role offers a base salary around £26,300 with the option to earn monthly incentives, and a flexible, hybrid working setup that balances office and home work.

Qualifications

• Excellent customer service and communication abilities.
• Ability to stay composed and helpful under pressure.
• Strong teamwork and collaboration skills.
• Resilience in handling challenging calls and scenarios.
• Keen to learn and develop within the role.

Responsibilities

• Handle customer calls and provide superb service.
• Follow compliance standards for a regulated insurer.
• Assist customers with renewals and coverage questions.
• Work with the team to achieve service targets.
• Participate in training and development programs.

Skills

Customer service

Communication skills

Team player

Resilience

Willingness to learn

Target driven

Job description

Ready to take your next step? Join a multi-award-winning company where you'll be truly valued. We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like!

We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.

This is Admiral. This is Where You Can.

We're on the hunt for Customer Advisors to join our lively and dynamic Customer Loyalty team!

So, what does a Customer Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service. Since we're a regulated company, you'll also follow some compliance standards. Don't worry if you’re new to insurance, we’ll equip you with all the training and tools to make you confident in delivering great service quickly!

If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home.

Our Customer Loyalty Department

As a Customer Advisor, you’ll mainly handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here.

We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there’s also the chance to earn monthly incentives.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

This role could be for you if ...

• You’re passionate about providing great service to our customers
• You’ve got strong communication skills
• You enjoy being a team player
• You’re motivated and target driven
• You’re eager to learn & develop
• You can show resilience - even when calls get challenging