Hybrid Customer Liaison & Accreditation Coordinator

United Kingdom Accreditation Service; Staines-upon-Thames; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

United Kingdom Accreditation Service is recruiting a Customer Liaison Officer to join our Customer Services Team at our head office in Staines-upon-Thames. This full-time role offers hybrid working with three days in the office and two days working from home.

The successful candidate will coordinate visit arrangements, provide quotes, book travel, progress accreditation casework, maintain databases and respond to enquiries, supporting other teams as needed.

Qualifications

• Excellent customer service skills.
• Accurate written and clear verbal communication skills.
• Demonstrable experience of working as part of a team.
• Ability to prioritise workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

Skills

Customer service

Written communication

Verbal communication

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

United Kingdom Accreditation Service is recruiting a Customer Liaison Officer to join our Customer Services Team at our head office in Staines-upon-Thames. This full-time role offers hybrid working with three days in the office and two days working from home.

The successful candidate will coordinate visit arrangements, provide quotes, book travel, progress accreditation casework, maintain databases and respond to enquiries, supporting other teams as needed.