Customer Liaison Officer

UKAS; Staines-upon-Thames; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

UKAS is seeking a Customer Liaison Officer to join our Customer Services Team. This full-time, hybrid role is based at our head office in Staines Upon Thames and involves supporting accreditation casework from enquiry to maintenance.

You will coordinate visits, bookings and travel, update databases and respond to enquiries while delivering high standards of service in line with UKAS objectives.

Qualifications

• It is expected that the successful candidate will have excellent customer service skills.
• Demonstrable written and clear verbal communication skills.
• Experience working as part of a team.
• Ability to prioritise workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements.
• Provide customers with visit confirmations and quotes.
• Coordinate and book travel arrangements.
• Progress accreditation casework in line with company process and policy.
• Maintain and update databases.
• Respond to internal and external enquiries.
• Perform general administration tasks.
• Support other teams and departments.
• Assist in organising meetings.

Skills

Customer service

Teamwork

Communication

Time management

Tools

Microsoft Office

Job description

UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry through to maintenance of accreditation, at a pace, quality and cost that meet customer expectations and UKAS business objectives.

This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.

As a Customer Liaison Officer, you will:

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

It is expected that the successful candidate will:

• Have excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom's sole Accreditation Body. We wouldn't be able to do what we do without a diverse mix of minds, backgrounds and experiences.

UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates from all backgrounds, circumstances, and identities to support our Equity, Diversity, and Inclusion (EDI) commitments.

Customer Liaison Officer - Job Description

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The hours for this vacancy are 9:00-17:00 Monday to Friday.

This role is hybrid, with a requirement of three days in the office and two days working from home.