Client Experience & Accreditation Coordinator

UKAS; Staines-upon-Thames; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

UKAS is seeking a Customer Liaison Officer to join our Customer Services Team. This full-time, hybrid role is based at our head office in Staines Upon Thames and involves supporting accreditation casework from enquiry to maintenance.

You will coordinate visits, bookings and travel, update databases and respond to enquiries while delivering high standards of service in line with UKAS objectives.

Qualifications

• It is expected that the successful candidate will have excellent customer service skills.
• Demonstrable written and clear verbal communication skills.
• Experience working as part of a team.
• Ability to prioritise workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements.
• Provide customers with visit confirmations and quotes.
• Coordinate and book travel arrangements.
• Progress accreditation casework in line with company process and policy.
• Maintain and update databases.
• Respond to internal and external enquiries.
• Perform general administration tasks.
• Support other teams and departments.
• Assist in organising meetings.

Skills

Customer service

Teamwork

Communication

Time management

Tools

Microsoft Office

Job description

UKAS is seeking a Customer Liaison Officer to join our Customer Services Team. This full-time, hybrid role is based at our head office in Staines Upon Thames and involves supporting accreditation casework from enquiry to maintenance.

You will coordinate visits, bookings and travel, update databases and respond to enquiries while delivering high standards of service in line with UKAS objectives.